Data and Privacy Policy

FairestBnb considers the privacy of our users to be extremely important and will treat any personal data collected as confidential, in accordance with GDPR legislation.

The Data and Privacy Policy governs the manner in which FairestBnb collects, uses, maintains and discloses information collected from all users (hosts and volunteers as well) of our platform. It applies to the website, all products and services offered by FairestBnb.

This Data and Privacy Policy applies to your personal data when you visit our platform or use our services and does not apply to other online websites or services which we do not own including externals links / websites of other users of the website.

You can visit our platform without disclosing any personal identifiable information. Using this service is at your own risk and FairestBnb makes no warranty that the service will meet your requirements, your expectations or that it will be secured. Also downloading any information from this service is at your own risk.

Personal data
FairestBnb collects information / personal data when you register as a member, provide information on your profile, add photos or ask for customer support.

When you register to use our services, we will collect personal data as necessary to offer and fulfill the services. All users signing up for an account with FairestBnb must provide their full name as it appears on their passport or official identification. Additional information may be required depending on the services. For example: email address, telephone numbers, birth date, gender, photos, username, personal website URL, descriptions of your place, travel plans, Facebook details, other social media account details and identification information.

Personal information from users is only collected if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but this may prevent them from engaging in certain activities related to the platform.

Additional information can be collected when a user communicates with FairestBnb. We use your email address to confirm your opening of an account, to send you a welcome email, a gentle reminder to complete the registration process and other important notices regarding your account. Generally, users cannot opt out of these communications, but they will be primarily informational in nature and integral to the use of our services rather than promotional.

Retain personal data
We retain personal data for the least amount of time necessary to fulfill our legal or regulatory obligations and for our business purposes. We may retain personal data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your account is closed, we reserve our ability to retain and access the data for our legitimate business interests or so long as required to comply with applicable laws. We will continue to use and disclose such personal data in accordance with our Data and Privacy Policy.

Non-personal identification information
We may collect non-personal identification information about user devices whenever they interact with our website. Such information may include hardware model, operating system version, unique device identifiers, mobile network information and how user devices interact with our platform.

Information about user location may be collected each time you access or use our website when you allow this information to be collected. Location-based services can be controlled by altering the settings of your internet browser or mobile device. However, this may mean that certain parts of our sites will not operate properly.

Like many other websites, FairestBnb makes use of log files. The information inside log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date / time stamp and referring / exit pages. This information is used to administer the website, track user movement around the sites, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

FairestBnb uses web browser cookies to enhance user experience, to store information about user preferences, to record user-specific information to understand usage. Many web browsers are set to accept cookies by default. You can choose to set your browser to not allow browser cookies, however doing so may cause parts of our website not operate properly.

You can read more about our Cookie Policy here.

Usage of collected information
FairestBnb may collect and utilise user ‘s personal information for the following purposes:

  • To improve customer service
  • To improve user experience
  • To manage risk, resolve disputes, and troubleshoot problems
  • To improve our website
  • To communicate with our users
  • To protect the safety of our users and confirm their identities
  • To display the necessarily general information for our services

Protection of your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password and data stored on our website.

We do not sell, trade, or rent users personal identification information to others. When we undergo reorganisation or are sold to a third party, you agree that information about you will be transferred to the reorganised entity or third party.

We may share information with search engines so that the content you provide can be indexed. We may use information about you to safeguard the security of our site to protect FairestBnb and our users or the public from illegal activities or harm. This disclosure is also necessary when we need to adhere any regulation, legal process, applicable law or request originating from governments.

Google Analytics
FairestBnb uses Google Analytics, a third-party web measurement tool. Google Analytics places a cookie on your computer so that it can recognise your computer if you visit our websites in the future. This cookie does not collect personal identifying information. Please review the Google Analytics privacy policy for more information. Users who choose to disable Google Analytics will still have full access to the platform.

Social Media tools and Third Party privacy policies

The sites offer third party social sharing features which allow users to share information with other websites, the general public, user community and / or the third party operating the third party site. You should consult the respective privacy policies of the third parties that provide these social sharing features for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. When you use Google Maps, you are subject to the Google privacy policy.

Your Rights

You have the right to view, correct or close your account. You can submit a request to Your requests will be dealt with in compliance with the GDPR. If you close an account we will mark it in our database as closed but we may keep your account information to deter fraud. For example by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account.

However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement authorities, or as required by law.

Modifications of this Data and Privacy Policy
FairestBnb has the discretion to update this Data and Privacy Policy at any time. When we do, we will revise the “Last revised” date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact information
For questions about this Data and Privacy Policy or FairestBnb’s handling of personal information you can send an email to:

Last revised:
 08 February 2021